Enrique Serrano Valle

Principal Architect

San Francisco, CA · St. Louis, MO (Remote) • AI-Native & Cloud Architecture
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Principal Architect with a master's-level degree in Software Engineering and deep expertise in AI-native platforms, autonomous agent systems, and large-scale cloud architecture. Proven track record of developing zero-to-one systems, directing major engineering initiatives, setting foundational standards and guidelines, and product engineering with rapid feedback loops. Currently driving Product Core, Data, and Customer Platform architecture for industry-leading AI agents.

Professional Experience

Sep 2026 - Present

Principal Architect

Qualified (Acquired by Salesforce) · Remote

Architect responsible for Product Core, Data, and Customer Platform in an AI-native, agentic-first environment.

  • Building Piper: Driving the core platform and data architecture powering Piper, the #1 autonomous AI SDR agent.
  • Agent-First Practices: Spearheading agent-first engineering practices to transform developer workflows and maximize engineering productivity.
  • Platform & Data Core: Designing robust software architecture for agent-powered applications, distributed data models, and high-throughput real-time reasoning.
Dec 2022 - Sep 2026 · 3 yrs 10 mos

Principal Software Architect / Senior Full Stack Software Engineer

Atlassian · Remote

Drove architectural strategy, zero-to-one systems development, and engineering leadership across cloud platforms and developer productivity ecosystems.

  • Jira Agent Loops: One of the two Principal Architects who designed and implemented the core architecture of Jira Agent Loops—turning Jira into an execution engine for autonomous coding agents bridging backlog management and autonomous software engineering.
  • Zero-to-One Systems & Product Engineering: Spearheaded zero-to-one platforms from architecture to production; captured developer and customer feedback to continuously product-engineer solutions solving critical engineering bottlenecks.
  • Engineering Standards & Direction: Directed multi-team projects, established architectural standards and guidelines, and served as major incident manager ensuring the reliability, resilience, and 24/7 operation of large-scale systems.
  • Company Impact Award Finalist: Top-3 nominee across 1,600+ developers in Atlassian's company-wide Impact Awards for architecting an autonomous agent system that automated an engineering process executed 10,000+ times per year, ensuring safer feature rollouts.
Principal Software Architect Mar 2025 - Sep 2026

Tech lead driving architectural design in cloud environments, resilience engineering, and developer tooling.

Senior Full Stack Software Engineer Dec 2022 - Mar 2025

Designed cloud systems, RESTful/GraphQL services, and integrated AI features into developer tools.

Jul 2017 - Nov 2022 · 5 yrs 5 mos

Senior Principal Software Engineer / Solutions Architect

Charter Communications

Solutions Architect for Digital Platforms and Agent Tools, steering architectural governance, modernization, and high-scale reliability.

  • Standards & Governance: Established OpenAPI Spec 3 microservice standards and modular React UI architecture across 50+ enterprise applications; active member of Solutions Architecture and UI/API Steering Committees.
  • DevOps Tooling: Led development of CI/CD automation and observability platforms supporting 10+ teams, cutting deployment times from hours to minutes.
  • Resilience & Scalability: Triaged production systems as major incident lead, instituted performance tuning guidelines, and directed multi-team engineering deliverables under tight timelines.
Prior to 2017

Earlier Experience

Daugherty Business Solutions: Senior Consultant & Tech Lead guiding enterprise architecture and Agile transformations.
eserrano.com: Founder & Technical Director delivering custom software solutions, e-commerce architectures, and award-winning digital campaigns.
Híbrida S.L. & Germinus XXI: Lead Web Developer & Software Developer architecting component frameworks and high-performance applications.
Universidad Politécnica de Madrid: Researcher on plugin-based architectures and UML metamodels (ITEA Families project).

Core Competencies & Expertise

Agentic AI & Systems
  • Jira Agent Loops
  • Autonomous AI Agents (Piper SDR)
  • Agent-First Developer Productivity
  • Context Engineering & Guardrails
  • Agentic Workflows & Tool Use
Architecture & Cloud
  • Distributed Systems Architecture
  • Zero-to-One Systems Design
  • Cloud-Native Platforms (AWS, Salesforce)
  • Microservices & APIs (REST / GraphQL)
  • Resilience & Scalability Engineering
Engineering Leadership
  • Directing Multi-Team Projects
  • Setting Standards & Guidelines
  • Architecture Governance
  • Product Engineering & Feedback Loops
  • Major Incident Management
Core Tech & Data
  • TypeScript / React / Node.js
  • Java / Kotlin / Spring Boot
  • Distributed Data (PostgreSQL, NoSQL)
  • CI/CD & Observability (Splunk, Grafana)
  • Developer Experience (DevEx) Tooling

Education & Distinctions

Master's Level Degree in Telecommunications Engineering

Universidad Politécnica de Madrid

Specialization: Software Engineering and Computer Networks.

Rigorous 5-year engineering curriculum officially recognized at Master's Degree level.

Recognitions & Certifications
  • Atlassian Impact Award Finalist: Top 3 of 1,600+ engineers for internal AI agent automation.
  • Java Certified Programmer: Sun Microsystems Certification for Java Platform.
  • Industry Awards: Gold & Silver ASPID Awards (Healthcare/Pharma Advertising), Goya Award Credit (Documentary).